Help NAIT community members navigate parking permits, bike lockers, and payment systems through attentive, skilled customer service.

As a Services Support Assistant, you will support Parking Services and Locker Services across in-person, telephone, and email channels. Your work includes permit purchases, refunds, visitor parking requests, access programming, payment guidance, and policy information. Success requires clear communication, organization, discretion, and responsiveness.

Key Responsibilities:

- Assist with parking and bike parking permit purchases
- Process refunds and support visitor parking requests
- Explain parking systems, policies, fees, and lot locations
- Support underground parking access programming and assignments




- Respond to community concerns while ensuring customer satisfaction

Requirements:

- Excellent customer service and communication abilities
- Ability to de-escalate challenging customer situations professionally
- Confidence working independently toward team objectives
- Ability to learn software and use spreadsheets
- Flexibility for peak hours and some evening shifts

Use communication, organization, and customer-focused judgment to support NAIT parking and locker services across daily interactions.

📌 Customer Service Parking Permits Assistant (Canada)
🏢 Northern Alberta Institute of Technology
📍 Canada