Use French and English fluency to deliver company-wide incident communications in a hybrid analyst assignment based across six Canadian cities.

The Incident Management Analyst supports an intermediate-level function requiring two to four years of experience and solid communication. The work includes incident and problem management, post-incident reviews, ticketing through Ivanti or ServiceNow, and Dynatrace monitoring. Insurance experience or insurance domain knowledge is required, while ITIL experience is sought without mandatory certification. The role is hybrid with two onsite days and may be based in Montreal, Quebec City, Ottawa, Windsor, Mississauga, or Toronto. Standard hours are 8–4 or 9–5, plus one week of on-call duty monthly.

Key Responsibilities:

- Send company-wide communications during incidents




- Manage incidents and problems through resolution activities
- Lead post-incident reviews and follow-up actions
- Track work through Ivanti or ServiceNow
- Monitor services with Dynatrace tools

Requirements:

- Fluent French and English communication skills
- Two to four years of analyst experience
- Insurance experience or insurance domain knowledge
- ITIL experience without required certification
- Availability for monthly one-week on-call coverage

Combine bilingual communication, insurance knowledge, ITIL experience, and monitoring skills as an Incident Management Analyst.

📌 French English ITIL Incident Analyst (Toronto)
🏢 OnX
📍 Toronto