Coordinate launch-ready People Services across International, North America, and Asia for Manulife’s hybrid Waterloo-based global organization.

The AVP, Global People Services orchestrates readiness across COEs, People Partners, Technology, Operations, and delivery teams. This senior leader manages dependencies, sequencing, capacity, risks, adoption, and stabilization for current or changed services. The role balances global consistency with local requirements through regional accountability.

Key Responsibilities:

- Assess operating-model effectiveness and close alignment gaps
- Manage service dependencies, constraints, sequencing, and launch risks
- Lead regional Service Delivery Managers across three regions
- Coordinate common readiness routines, tools, and reporting




- Recommend launches to start, stop, sequence, defer, or remediate

Requirements:

- Senior leadership experience in global HR operations or readiness
- Success leading global and regional operating-model disciplines
- Experience sustaining operations through organizational change
- Knowledge of HR service delivery, learning, and digital products
- Experience leading geographically distributed teams

Lead global launch coordination, regional readiness, operating-model improvement, and executive accountability across Manulife People Services.

📌 Global People Operations Launch Leader (Toronto)
🏢 Manulife
📍 Toronto