Posting Details

- Posted on November 5, 2026

Locations

Showing 1 location New Richmond, WI 54017, USA

- On-site
- Hourly Range: $19.15 USD to $28.37 USD
- Patient Services
- Full-Time
- Requisition #: PATIE010264

Description

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a full-time float role, hours will vary between Hudson PT, Stillwater PT, and New Richmond PT locations.

Twin Cities Orthopedics is an operating division of Infinite Health Cooperative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

- Fully understand, describe and promote all aspects of the Training HAUS
- Greet and register patients; collect co-payments, collect pre-payments and insurance information
- Manage multiple meeting hosts, providers, and class instructor schedules through Mind Body and Outlook calendars
- Accurately and efficiently schedule new and existing patients in the current practice management system
- Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments
- Maintain a working knowledge of health care plan requirements and health plan networks
- Verify and document insurance information as defined by current business practices
- Chart management
- Maintain timely communication with patients and families while in clinic
- Occasionally participate in community functions relating to TCO outreach events throughout the year.
- Any and all other duties as assigned

Education and Experience Requirements

- High School diploma/GED or equivalent
- Customer service experience required
- Administrative or Medical Office experience preferred




- Experience teaching fitness classes preferred

Benefits & Compensation

- Actual starting pay will vary based on education, skills, and experience.
- A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
- We offer a comprehensive benefits package - to learn more
- Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
- All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions

- Frequentlylift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
- Requires the ability to stand, walk, bend, and move continuously throughout the shift.
- Must be able to frequently perform physical activities such as pushing, pulling, and reaching.
- Visual acuity to read electronic and paper documents.
- Auditory ability to participate in phone or video calls clearly.
- Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Essential Requirements

Ability to:

- Comply with company policies, procedures, practices, and business ethics guidelines.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance.
- Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.Prioritize workload effectively.
- Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Notes

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📌 Patient Services Representative Float (New Richmond)
🏢 Revo Health
📍 New Richmond