Direct managed services delivery and exceptional client experience for F12 while advancing regional revenue growth, operational performance, and technical service quality.

Reporting to the COO, the General Manager leads F12’s financial and operational results at provincial or regional level. The position combines client management, technical service delivery, and strategic planning with responsibility for culture and growth. You will coordinate with managed services, sales, marketing, and regional leaders.

Key Responsibilities:

- Ensure effective execution of technical projects and service agreements
- Manage service issues, escalations, and improvement strategies
- Measure client experience and communicate actionable feedback
- Support proposals, presentations, renewals,



and recent deals
- Develop learning objectives for client relations teams

Requirements:

- Minimum 10 years leading productive organizational units
- Experience delivering business and financial results
- Ability to influence internal and external stakeholders
- Strategic perspective with attention to operational details
- Experience monitoring performance metrics across project portfolios

Apply your leadership, client management, and managed services expertise to strengthen F12’s regional delivery and business performance.

📌 Managed Services Regional General Manager (Markham)
🏢 F12.net
📍 Markham