Cloud platform support with AWS, Terraform, and Kubernetes anchors this technical engineering opportunity. Support a qualified investment management organization through structured ticket investigation.

As a Technical Support Engineer, you will support the platform across L1 and L2 tickets, involving stakeholders and escalating to L3 as required. The position calls for AWS services, Terraform, Kubernetes administration, Docker containerization, and Git-based workflows. ServiceNow supports ITIL incident and change management.

Key Responsibilities:

- Provide technical support for the platform
- Manage L1 and L2 tickets
- Escalate complex issues to L3
- Collaborate with stakeholders across investigations
- Deliver comprehensive details for quick resolution

Requirements:

- Experience with AWS VPC, EC2, S3, RDS, and IAM
- Terraform experience
- Kubernetes administration and troubleshooting skills
- Docker containerization and management skills
- ITIL incident and change management using ServiceNow

Use AWS, Terraform, Kubernetes, and Docker expertise to deliver dependable platform support and detailed incident resolution.

📌 Cloud Platform Support Engineer (Toronto)
🏢 Luxoft
📍 Toronto