Help ZayZoon clients achieve measurable results through adoption planning, business reviews, and practical recommendations in a permanently remote position.

As a Client Account Manager, you will own relationships with some of ZayZoon’s largest and most complex clients. You will grow accounts, guide decision makers through results, and identify ways to increase usage. The work includes resolving escalations, supporting client retention, and bringing customer feedback to internal teams.

Key Responsibilities:

- Own relationships across a portfolio of high-value accounts
- Create adoption plans that improve usage and client value
- Run planning sessions and review progress with decision makers
- Build lasting partnerships that support retention and account health




- Share effective practices through resources and team training

Requirements:

- Two or more years building client relationships and growing accounts
- Experience working with internal teams to solve client problems
- Ability to create adoption plans and demonstrate results
- Judgment balancing urgent needs with longer-term growth work
- Comfort using AI tools to work more efficiently

Bring client success, account management, adoption planning, and relationship-building expertise to ZayZoon’s remote team.

📌 Client Success Account Manager (Halifax Regional Municipality)
🏢 ZayZoon
📍 Halifax Regional Municipality