Shape fraud investigation practices at Manulife while coaching analysts in a hybrid Waterloo position focused on dental and drug files.

This Program Manager, Investigation Services position suits an experienced insurance investigator ready for people leadership. You will support Investigation Analysts with complex, sensitive, and higher-risk files. Your work will strengthen investigative judgment, evidence assessment, case development, and supported recommendations.

Key Responsibilities:

- Support analysts navigating challenging investigative files
- Provide guidance on investigation strategy and evidence
- Promote consistent, high-quality investigative practices
- Build relationships with business partners and stakeholders




- Determine responses to emerging fraud risks collaboratively

Requirements:

- Strong understanding of investigative methodology and case development
- Experience managing complex investigations and assessing evidence
- Informal or formal leadership, mentoring, or coaching experience
- Strong critical-thinking, problem-solving, and analytical skills
- Strong written and verbal communication skills

Use fraud detection knowledge, investigative judgment, and explicit communication to guide complex files and develop Investigation Analysts at Manulife.

📌 Fraud Investigation Team Manager (London)
🏢 Manulife
📍 London