Design D365 CE architectures for complex enterprise transformations while coordinating delivery teams, requirements, estimates, risks, and implementation work. Customer Service leads the focus.

This Lead Consultant gathers CE requirements, maps industry and business processes, and recommends solutions suited to each customer’s IT landscape. You will lead functional and technical teams according to your architectural designs, primarily using D365 CE alongside adjacent Microsoft technologies. The work includes regulatory environments, extensive documentation, structured IT processes, and interdependent enterprise departments. You will also triage bugs, report progress, and maintain delivery estimates across project work.

Key Responsibilities:

- Propose D365 CE solution architecture for customer implementations




- Break delivery work into manageable tasks and estimates
- Assign stream work and support timely delivery
- Report progress, issues, and risks at stand-ups
- Triage bugs and assign resolution activities

Requirements:

- Demonstrated experience with large enterprise accounts
- Ability to map industry and business processes
- Knowledge of D365 CE and adjacent Microsoft technologies
- Experience coordinating multiple project teams
- Understanding of competing priorities and documentation demands

Apply architecture, requirements management, and delivery leadership to D365 CE transformations centered on complex Customer Service solutions.

📌 CE Solution Architect Consultant (Toronto)
🏢 Hso
📍 Toronto