Workday HCM and Finance documentation are central to this Process Documentation Specialist contract with the City of Markham’s Information Technology Services.

Reporting to the Manager, IT Project Delivery, this specialist captures system steps, screenshots, workflows, and role-based impacts. The position develops transparent procedures, training manuals, job aids, and change communications for Workday processes. It supports implementation activities, releases, configuration changes, testing, deployment, knowledge transfer, and user readiness. The role works with business experts, project teams, change management, training, functional leads, technical teams, and vendors.

Key Responsibilities:

- Capture and organize Workday HCM and Finance screenshots
- Translate role-based impacts into training and communications
- Update procedures after releases and configuration changes




- Support demonstrations, knowledge transfer, and train-the-trainer activities
- Perform documentation quality assurance and accessibility checks

Requirements:

- Three or more years in documentation, training, change management, or technical writing
- Experience supporting ERP implementations in Human Resources or Finance
- Proficiency with Microsoft Visio and BPMN documentation
- Proficiency with Jira and Confluence project management tools
- Ability to translate technical information for diverse audiences

Support Workday adoption through accurate procedures, role-based learning content, system updates, and disciplined documentation quality assurance.

📌 Workday Process Documentation Specialist (Markham)
🏢 City-of-Markha
📍 Markham