Lead virtual troubleshooting for complex industrial machinery through remote diagnostics, video conferencing, and precise technical guidance. Work fully remotely with nationwide customers.

As a Remote Field Service Technician, you will serve as the primary technical contact for customer queries. The position requires expertise in mechanical, electrical, or electro-mechanical systems and six years of relevant experience. You will guide on-site personnel, document solutions, and collaborate with engineering and product support teams. Critical thinking, patience, and effective communication are central to customer support.

Key Responsibilities:

- Manage remote support requests according to urgency and impact
- Guide in office users through installation and maintenance procedures




- Diagnose complex equipment issues from descriptions and data
- Collaborate on escalated technical issues with internal teams
- Identify recurring problems for product development feedback

Requirements:

- Six years in field service or technical support
- Experience with specialized or industrial machinery
- Ability to explain technical procedures clearly
- Strong analytical and problem-solving capabilities
- Ability to work independently with minimal supervision

Bring structured remote support, analytical problem-solving, and customer-focused communication to specialized equipment service across the country.

📌 Virtual Field Service Support Specialist (Kimberley)
🏢 Placements24
📍 Kimberley