Bring bilingual QA expertise to Contact Centre CCaaS programs in Toronto, testing IVR journeys, telephony routing, and customer call flows.

As an IVR Automation Tester, you will support quality assurance through functional, integration, regression, and end-to-end testing. The work includes validating menus, prompts, DTMF, speech recognition, transfers, queues, and fallback errors. Cyara Velocity expertise is required, while Genesys Cloud CX experience is preferred.

Key Responsibilities:

- Execute automated IVR tests across customer journeys
- Validate inbound routing, agent handoffs, and transfers
- Maintain reusable and parameterized automation scripts
- Coordinate test environments and prepare test data
- Report detailed defects and distinguish environment issues

Requirements:

- Strong experience with IVR and contact centre testing
- Cyara Velocity expertise and automation scripting experience
- Telephony knowledge including SIP and call routing
- Knowledge of QA methodologies and defect management
- Ability to support regression and production validation

Support bilingual IVR quality through call flow validation, regression automation, and accurate defect reporting for CCaaS programs.

📌 Bilingual Contact Centre QA Tester (Toronto)
🏢 apptoza
📍 Toronto