Manage enterprise API operations at Capgemini with expertise in incident coordination, SSL/TLS, authentication, and cross-platform troubleshooting. Support reliable integrations.

As an Enterprise API Operations Engineer, you will support API gateway platforms and consumers throughout onboarding, connectivity setup, testing, deployment, and production support. The position requires structured incident management, effective stakeholder communication, and collaboration with application, infrastructure, network, security, middleware, and API teams. Documentation remains central to daily operations.

Key Responsibilities:

- Support consumers throughout API onboarding and integration lifecycles
- Troubleshoot SSL/TLS certificates, chains, keystores, truststores, and mTLS
- Manage production incidents through investigation, escalation, communication, and resolution




- Track support requests through prioritization, ownership, follow-up, and closure
- Maintain runbooks, troubleshooting guides, procedures, and knowledge articles

Requirements:

- Experience supporting production and non-production enterprise environments
- Experience with structured incident management and production-support processes
- Ability to coordinate resolution across multiple technology teams
- Strong communication with technical and business stakeholders
- Solid operational documentation and troubleshooting guide skills

Apply enterprise API operations expertise to incident management, secure connectivity, documentation, and platform support at Capgemini.

📌 Enterprise API Operations Engineer (Toronto)
🏢 Capgemini
📍 Toronto