Support Canada’s payment ecosystem as an IT Operations Analyst with Payments Canada, using analytical skills and ITSM practices in a flexible hybrid setting. Help maintain reliable service operations.

This Service Management Analyst works within the ITSM Practices Team and reports to the Manager. You will support operational readiness, service reporting, technical enhancements, audits, and quality assurance. The position also contributes to project teams, process governance, and client support.

Key Responsibilities:

- Manage operational functions within the ITIL Practices library
- Ensure process resources, procedures, and work instructions remain available
- Analyze trends, statistics, and performance metrics




- Support operational readiness for projects and initiatives
- Maintain relationships with clients, providers, and vendors

Requirements:

- Post-secondary education in related disciplines
- Three or more years in operations support, service management, or service desk
- Strong analytical and organizational skills
- Experience with JIRA, Confluence, or collaboration tools
- Ability to complete Payments Canada background checks

Use operational analysis, service governance, and stakeholder communication to strengthen Payments Canada’s technology services.

📌 Payments Canada IT Operations Analyst
🏢 Payments Canada
📍 Canada