Support older adults and families through personalized care planning as a Client Care Manager at Home Instead. Use communication and empathy daily.

This Client Care Manager serves as an advocate and trusted point of contact for clients and their families. You will conduct consultations, evaluate changing needs, coordinate Care Pro introductions, and maintain accurate records. Success requires compassionate communication, robust organization, attention to detail, and practical problem-solving.

Key Responsibilities:

- Build lasting, trust-based client and family relationships
- Assess needs during Care Consultations and service inquiries
- Develop and continuously evaluate tailored service plans
- Lead client and Care Pro introductions
- Maintain accurate assessments,



plans, and quality documentation

Requirements:

- Experience working with older adults, families, or caregivers preferred
- Healthcare Administration, LPN, Social Work, or Gerontology degree preferred
- Strong interpersonal, communication, and organizational abilities
- Ability to maintain confidentiality and ethical practices
- Reliable transportation for client visits

Apply your compassion, documentation skills, and care coordination experience to help Home Instead clients remain comfortable at home.

📌 Senior Care Client Services Manager (Burnaby)
🏢 Home Instead
📍 Burnaby