Shape elevated client experiences for MLSE’s premium Members through relationship management, creative service concepts, and cross-functional leadership in Toronto.

The Manager, Premium Retention & Service oversees premium retention, relationship management, and service across sophisticated products and spaces. This leadership role develops the Maple Leafs and Raptors Premium Retention team while representing Member needs internally. Success requires hospitality passion, sound judgment, and highly personalized client engagement.

Key Responsibilities:

- Strengthen Member loyalty through fresh service concepts
- Identify service gaps and emerging client needs
- Partner with Premium Sales and VIP Experiences
- Use feedback, insights, and trends to evolve service




- Navigate complex client situations with discretion

Requirements:

- Premium, luxury, VIP, or high-value clientele experience
- Passion for personalized hospitality and memorable experiences
- Ability to engage sophisticated clients and senior stakeholders
- Solid business judgment balancing service and commercial priorities
- Professional presence demonstrating integrity and discretion

Apply your hospitality leadership, creative thinking, and client-service judgment to deepen loyalty across MLSE premium experiences.

📌 Premium Client Experience Manager (Toronto)
🏢 MLSE (Maple Leaf Sports & Entertainment Partnership)
📍 Toronto