Behavioral health coordination combines compassionate patient support with insurance verification and prior authorization expertise. Work remotely during U.S. EST business hours.

This position supports patients from initial inquiry through evaluation and follow-up, with particular focus on depression and other mental health concerns. Responsibilities include explaining services, assessing eligibility, coordinating providers, tracking cases, and protecting confidential information. Robust organization, problem-solving, and English communication skills are essential for high-volume phone and administrative work.

Key Responsibilities:

- Explain services, evaluations, coverage, and patient responsibilities
- Assess eligibility and schedule evaluations or appointments
- Submit authorizations and track approvals,



denials, and expirations
- Coordinate documentation with healthcare providers
- Re-engage patients who pause or discontinue treatment

Requirements:

- Experience in behavioral health or psychiatry
- U.S. medical office administration experience
- Confidence communicating with patients and insurance companies
- Experience completing insurance verifications and authorizations
- Reliable remote workstation, dual monitors, and high-speed internet

Use behavioral health experience, patient communication, and authorization skills to strengthen continuity of care remotely.

📌 Remote Behavioral Health Coordinator (Canada)
🏢 The Hello Team
📍 Canada