Guide enterprise customers through complex technical challenges at AWS, using technical account management and robust executive communication skills. Travel up to 25%.

The Enterprise Support Manager leads customer-focused support while connecting technical teams with business relationships. This position requires direct engagement with senior executives and experience managing technical teams. Candidates may bring backgrounds spanning Linux or Windows systems, network layers, custom applications, or web services. AWS or cloud experience and consulting experience are preferred.

Key Responsibilities:

- Engage enterprise customers to solve technical problems
- Lead teams responsible for full application stacks




- Present professionally to audiences containing executive team members
- Manage systems, networks, applications, or web service integrations
- Improve technical support and related support processes

Requirements:

- Five or more years of direct customer engagement
- Experience supporting Vice President and C-level executives
- Technical team management experience
- Enterprise software company experience
- Bachelor's degree or equivalent work experience

Use customer engagement, technical leadership, and executive communication skills to strengthen enterprise support at AWS.

📌 Technical Account Management Leader (Vancouver)
🏢 Amazon Web Services
📍 Vancouver