Drive account renewals and client happiness with MLSE’s Premium Suites Team in hybrid Toronto, focused on engagement and retention.

As Account Manager, Premium Service, you will manage a dedicated book of business through relationship development and proactive outreach. This one-year contract emphasizes renewal results, quarterly touchpoint KPIs, and creative programming for premium clients. You will collaborate with MLSE stakeholders and the Ticketing team to support shared objectives.

Key Responsibilities:

- Build and develop qualified premium client relationships
- Execute inbound and outbound engagement campaigns
- Achieve quarterly and annual touchpoint KPIs
- Collaborate with stakeholders to reach department goals
- Participate in strategic ideation and special projects

Requirements:

- Post-secondary degree or three-plus years’ experience
- Proven sales and retention results
- Strong listening, communication, and leadership skills
- Salesforce knowledge is an asset
- Ticketmaster or ARCHTICS knowledge is an asset

Bring relationship development, renewal performance, and creative engagement skills to MLSE’s premium client portfolio.

📌 Client Retention Manager MLSE (Toronto)
🏢 Maple Leaf Sports & Entertainment
📍 Toronto