Optimize warranty operations at Airbus Helicopters Canada in Fort Erie, Ontario, combining process improvement with accurate claims administration. Track returns, denials, credits, and processing timelines.

As Warranty Manager, you will improve internal workflows supporting customer warranty requests and parent-company returns. The work includes establishing CSR triage protocols, monitoring claim turnaround, reporting recovery rates, and reducing rejection rates. You will also communicate recurring product failures to quality and engineering teams.

Key Responsibilities:

- Establish CSR workflows, triage protocols, and documentation criteria
- Monitor turnaround time, recovery rates, volumes, and denial rates
- Generate weekly and monthly warranty performance reports




- Evaluate workflows to streamline operations and reduce rejected claims
- Identify product failures and communicate quality trends

Requirements:

- Minimum three years’ experience in warranty or returns management
- Knowledge of parent-company policies, procedures, compliance, and return guidelines
- Exceptional detail orientation for auditing documentation and claim validity
- Excellent communication with CSRs, warehouse teams, and stakeholders
- Proficiency with Salesforce, SAP, NetSuite, Zendesk, Excel, or Sheets

Use warranty process optimization, performance reporting, and quality insights to strengthen Airbus Helicopters Canada’s claims operations.

📌 Warranty Operations Manager Airbus (Fort Erie)
🏢 1326 Airbus Helicopters Canada
📍 Fort Erie