Support Westlake Pipe & Fittings customers through accurate order entry, shipment communication, and responsive inquiry handling. Use JDE to connect customer needs with sales and supply chain teams.

As a Customer Service Representative, you will process orders and maintain accurate sales order and back-order information. You will answer shipment questions, communicate delivery changes, and maintain pricing, payment, and delivery records. The position also supports customer returns, samples, and sales activity.

Key Responsibilities:

- Handle customer inquiries by phone, fax, and email
- Maintain accurate prices, terms, products, and quantities
- Coordinate order status updates with supply chain departments




- Maintain price books and implement assigned price increases
- Make outgoing calls to current and prospective customers

Requirements:

- Five to seven years of inside sales or customer service experience
- Manufacturing workplace experience preferred
- Business management or equivalent post-secondary education preferred
- Experience with JDE or SAP preferred
- Ability to follow departmental processes and SOX requirements

Bring inside sales communication, order accuracy, and ERP experience to Westlake Pipe & Fittings customer service operations.

📌 Inside Sales Customer Service Representative (Vaughan)
🏢 Westlake Pipe and Fittings
📍 Vaughan