Manage systems, applications, and network services as an Information Technology Specialist supporting the University of Waterloo’s Cheriton School of Computer Science. Use technical troubleshooting and clear communication across varied client needs.

Located in the School’s Infrastructure department, this permanent staff position supports servers, desktops, laboratory systems, and complex computing environments. You will advise clients, document requests, diagnose application problems, and monitor performance. The work includes acquiring technology, improving systems, and developing competencies toward the USG 11 level.

Key Responsibilities:

- Provide technical guidance and timely client responses
- Document requests, work activity, systems, and processes
- Manage servers, desktops, laboratory systems, and applications




- Monitor performance and resolve system or application problems
- Recommend technological enhancements and improvements

Requirements:

- Computing degree with relevant experience or equivalent combination
- Familiarity with software, systems, and component-level hardware
- Potential to gain expertise across changing technology environments
- Ability to communicate with wide-ranging technical audiences
- Ability to support people experiencing high stress

Bring systems administration, troubleshooting, and client communication skills to maintain technology supporting teaching, research, and administration.

📌 Systems Administrator Client Technology Support (London)
🏢 University of Waterloo
📍 London