Manage Quadbridge client tickets, hybrid infrastructure, and security incidents while working Monday to Friday in a hybrid schedule.

This Level 2 Technical Customer Support Specialist supports diverse client environments within Quadbridge’s Managed Services team. You will troubleshoot network infrastructure, firewalls, virtual machines, Microsoft 365, Azure workloads, and backup solutions. The position combines technical ownership with clear customer communication and collaboration across support and project teams.

Key Responsibilities:

- Investigate and resolve complex client infrastructure and security incidents
- Maintain SLAs through prioritization, troubleshooting, and escalation
- Troubleshoot Wi-Fi access points, controllers, and site-to-site VPNs
- Deploy and maintain physical servers, storage, and network hardware




- Participate in onboarding, offboarding, and rotating on-call coverage

Requirements:

- Three or more years supporting technology environments or MSP clients
- Experience with Windows Server, Active Directory, and Microsoft 365 administration
- Robust networking, firewall, storage, backup, and virtualization knowledge
- Experience supporting on-premise and cloud hybrid environments
- Ability to manage priorities independently and communicate clearly

Bring hands-on infrastructure support, ticket ownership, and customer communication skills to Quadbridge’s managed services operations.

📌 Managed Services Infrastructure Technician (Montreal)
🏢 Quadbridge
📍 Montreal