Investigate financial fraud for Tangerine by reviewing Mastercard acquisitions, customer activity, and referrals in a customer-focused Toronto position.

As a Banking Fraud Investigator, you will examine potential fraud across Tangerine products and determine whether applications, accounts, or transactions require action. The position combines critical thinking, customer service, and careful documentation while supporting the Bank’s fraud strategy. You will collaborate across departments to address inquiries and complaints.

Key Responsibilities:

- Investigate Mastercard acquisitions for application validity and fraud risk
- Review fraud referrals and mark confirmed applications accurately
- Detect, prevent, and mitigate fraudulent activity




- Collaborate on products at risk and take timely action
- Resolve fraud-related inquiries and customer complaints internally

Requirements:

- High school diploma or equivalent
- Customer service experience, preferably within financial services
- Attention to detail and ability to recognize risk
- Active listening and problem-resolution skills
- Working knowledge of Microsoft Word and Microsoft Excel

Use sound judgment, detailed analysis, and customer service skills to investigate fraud and support Tangerine banking operations.

📌 Banking Fraud Investigator Tangerine (Toronto)
🏢 Tangerine
📍 Toronto