Are you highly organized, customer-focused, and passionate about keeping operations running smoothly? We are seeking a Service Administrator to support our busy service department by managing work order administration, invoicing, customer follow-up, warranty processing, and general administrative functions. This position is ideal for someone who enjoys balancing multiple priorities, solving problems, and working closely with customers and internal teams to ensure a seamless service experience.

Responsibilities

- Processes and closes retail work orders by preparing invoices, applying write-offs per company guidelines, reconciling sublet accounts, and splitting work orders for billing or follow-up action.
- Reviews repair orders for accuracy and completeness, ensuring all customer, vehicle, parts, labor, authorization, and sublet documentation requirements are met.
- Manages select service and facility-related payables, including shop supplies, tools, uniforms, and building maintenance services, while helping maintain workplace safety compliance.
- Assists with payroll administration, timesheet reconciliation, warranty processing, recall and coverage checks, and monitoring aged work orders.
- Provides reception support as needed and may prepare customer estimates for standard repairs, new vehicle preparation, and fleet/tender purchases.
- Maintains accurate records and coordinates with service, parts, and shop teams to ensure productive workflow and customer service delivery.

Hours:

Monday to Friday,



7:30 PM – 4:00 PM; provides weekend vacation coverage if needed.

Qualifications

- 2+ years invoicing experience with knowledge of debits/credits
- Working knowledge of servicing heavy-duty trucks & trailers (or related industry) in order to understand repair time length and managing work orders is preferred
- Customer service experience preferred
- Excellent fact finding and analytical skills
- Strong aptitude for numbers, shows attention to detail
- Basic computer experience with MS Word and Outlook
- Exposure to a centralized billing system; Karmak knowledge preferred
- Ability to work with interruption

Why choose Maxim?

- A competitive hourly wage
- RRSP plan with company match
- Educational assistance plan
- Opportunities for advancement
- Strong team environment
- Support of a national company

More about us:

We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 16 locations from Vancouver to Montreal. We are proud to be a Canadian company with approximately 450 employees in business for over 40 years.

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📌 Service Administrator (Canada)
🏢 Maxim Truck & Trailer
📍 Canada