Serve Kingston residents onsite as a part time Customer Experience Agent, using frontline service skills across in person, phone, and online channels.

Reporting to the Supervisor, Customer Experience, you will represent the City as its first point of contact. The work includes answering inquiries, supporting municipal services, processing transactions, and guiding residents through processes. Customer service technologies, databases, and Microsoft Office skills are central to daily service delivery.

Key Responsibilities:

- Provide frontline support for City services and programs
- Answer public and internal inquiries professionally across service channels
- Process bookings, registrations, payments, and service requests




- Resolve or triage requests to appropriate departments or organizations
- Reconcile cash drawers, deposits, and weekly bank deposits

Requirements:

- Grade 12 diploma or equivalent education required
- One year frontline public customer service experience required
- Basic Word, Excel, and Outlook skills required
- Typing speed of 45 words per minute required
- Availability for daytime, evening, weekend, and flexible schedule

Apply customer service, problem solving, and multi channel communication skills while supporting Kingston residents onsite.

📌 Part Time Municipal Customer Service Agent (Canada)
🏢 City of Kingston
📍 Canada