Guide plumbing customers at RONA using product knowledge and effective selling skills while keeping the store organized and well stocked.

As a Customer Service Associate in the Plumbing Department, you will assist customers in-store and by telephone. You will prepare special orders, confirm pricing and delivery dates, and recommend products based on customer requirements. The role also includes merchandising, inventory monitoring, promotional awareness, and ongoing training.

Key Responsibilities:

- Assist customers with plumbing product requirements in-store or by telephone
- Prepare special orders and obtain required customer specifications
- Confirm prices and available delivery dates with Special Order Purchasers
- Maintain merchandise levels, signage,



and organized store areas
- Monitor inventory, promotions, product knowledge, and selling skills

Requirements:

- Effective selling skills and excellent customer service commitment
- Positive communication and interpersonal skills
- Ability to assess requirements and make recommendations
- Some experience in a customer-focused role
- Ability to stretch, bend, lift, and carry medium to heavy products

Bring customer service, plumbing product guidance, special-order coordination, and selling skills to RONA’s store team.

📌 Plumbing Department Customer Service Associate (Canada)
🏢 RONA
📍 Canada