Lead luxury front desk service at Fairmont Hotel Macdonald in Edmonton, using guest recovery expertise and Micros-Opera Property Manager.

As Fairmont Gold Supervisor, you will guide service in the exclusive Fairmont Gold Lounge and hotel-within-a-hotel experience. Reporting to the Manager of Front Office, you will perform front desk duties, review reservations, and coordinate guest arrivals and departures. The position requires personalized service, concierge knowledge, and communication across departments.

Key Responsibilities:

- Provide warm, anticipated service exceeding discerning guest expectations
- Perform front desk duties, postings, check-ins, audits, and reporting
- Review Fairmont Gold reservations for accuracy and standards




- Coordinate seamless arrivals and departures for guests and VIPs
- Track guest issues and support service recovery

Requirements:

- Minimum one year of previous front desk supervisory experience preferred
- Excellent knowledge of Micros-Opera Property Manager, Word, and Excel
- Previous Royal Service or guest recovery experience
- ProServe certification and legal eligibility to serve alcohol in Alberta
- Legal eligibility to work in Canada

Apply your front desk leadership, guest recovery, and luxury service skills as Fairmont Gold Supervisor in Edmonton.

📌 Fairmont Gold Front Desk Supervisor (Canada)
🏢 FAIRMONT
📍 Canada