Support Evo Members from BCAA’s Home Office using customer service and problem-solving skills across multiple channels. Adaptable 24/7 shift availability is required.

As a Member Services Specialist, you will help keep car sharing experiences moving smoothly. You will support accounts, rentals, billing, vehicle use, and claims-related questions. The work combines communication, CRM tools, operational administration, and practical troubleshooting for Members, partners, and Evo teams.

Key Responsibilities:

- Answer inbound and outbound Member inquiries across multiple channels
- Support accounts, rentals, billing, vehicle use, and Evo services
- Resolve escalated concerns using judgment and problem-solving skills
- Process registrations, reimbursements, RFID activations, and open rentals




- Support claims administration, reporting, fleet follow-ups, and team projects

Requirements:

- Grade 12 or equivalent; additional education or certification is an asset
- Two-plus years of related customer service experience
- Strong verbal, written communication, analytical, and problem-solving skills
- Basic CRM experience and typing speed of forty words per minute
- Availability for varied shifts in a 24/7 operation

Bring customer service, communication, CRM, and troubleshooting skills to support Evo Members and BCAA’s car sharing operations.

📌 Evo Member Services Specialist (Canada)
🏢 EVO
📍 Canada