Healthcare referrals administration requires accurate processing, telephone communication, and electronic referral skills within a practice setting. Support patients, hospitals, and clinical teams through coordinated referral administration.

This Referrals Administrator processes insurance, government, solicitor, and patient correspondence. The position uses the e-RS electronic referral system, paper referrals, audio typing, and patient healthcare records. It also supports referral guidance, hospital queries, administrative searches, and meeting documentation when required.

Key Responsibilities:

- Process referrals, reports, letters, and patient requests
- Produce e-RS and paper referrals, including 2WW referrals
- Answer, transfer, and appropriately handle incoming telephone calls




- Contact hospitals regarding referral queries
- File records and input patient healthcare data

Requirements:

- Ability to maintain strict patient and organisational confidentiality
- Ability to communicate effectively with patients and healthcare teams
- Ability to recognise alternative communication needs
- Commitment to health, safety, security, and infection control
- Willingness to participate in practice training and reviews

Use referral processing, communication, and record management skills to support effective patient administration across the healthcare practice.

📌 Healthcare Referrals Administrator (Canada)
🏢 NHS Jobs
📍 Canada