Support North American customers in English and French from Toronto, using solid communication and troubleshooting skills across phone and digital channels.

This Customer Support Specialist role supports a global software business serving advertising agencies. You will manage customer enquiries, investigate platform issues, and build trusted relationships with end users. The position also includes training customers and guiding them through software and tailored programs.

Key Responsibilities:

- Manage enquiries across phone and digital channels
- Investigate platform issues with internal teams
- Build relationships across North American accounts
- Deliver end-user training and platform guidance
- Support program rollouts and improve customer experiences

Requirements:

- Fluency in English and French
- Excellent written and verbal communication skills
- Proactive, resourceful approach to customer issues
- Confidence using software and digital tools
- One to two plus years in customer-facing support

Use bilingual communication, technical confidence, and customer focus to support software users across North America from Toronto.

📌 Bilingual Customer Support Specialist (Canada)
🏢 WOW Recruitment
📍 Canada