Support VDR users from TransPerfect’s Toronto office with technical aptitude and superior communication skills. Deliver responsive service across diverse client requests.
As a Customer Services Representative, you will provide technical and operational support across the VDR platform. You will advise B2B clients, resolve queries, support workflows, and assist with training. The Toronto team supports users across multiple regions.
Key Responsibilities:
- Provide first-line technical and operational support
- Advise clients on workflows and VDR processes
- Help users navigate access, permissions, and documents
- Host online client training sessions
- Escalate technical matters internally when needed
Requirements:
- Minimum two years of B2B experience
- Native-level English fluency and excellent communication
- Technical aptitude and ability to adapt to software
- Attention to detail, accuracy, and active listening
- Ability to commute daily to Toronto office
Bring technical support, client communication, and VDR workflow skills to TransPerfect’s Toronto customer services team.