Coordinate EZRA coaching registrations and launches in Toronto, combining process organization, revenue accuracy, and participant-focused communication on a hybrid schedule.

This Operational Service Specialist supports open enrolment registration management within EZRA’s Operational Shared Services team. You will manage end-to-end workflows, extension requests, and participant communications across coaching programs. The work connects Customer Success, Billing, Configuration, and Tech while supporting accurate financial processing.

Key Responsibilities:

- Manage coaching program registration and launch workflows end to end
- Process extension requests for global coaching programs
- Chase incomplete registrations through shared inboxes and tagging protocols




- Review participant instructions to accelerate registration completion
- Participate in UAT for EZRA system updates and bug fixes

Requirements:

- Three or more years of back-office or administrative experience
- Ability to organize many concurrent processes with robust attention
- Experience working with technical systems
- Ability to collaborate locally and globally
- Commitment to continuous improvement and process streamlining

Bring organized registration operations, technical systems experience, and collaborative process improvement to EZRA’s Toronto team.

📌 Registration Operations Specialist Toronto
🏢 LHH
📍 Toronto