The organisation supports more than 30,000 employees and is going through continued growth, acquisitions and HR transformation. Workday and ServiceNow are already in place, and this person will lead the next stage of process improvement, employee experience and operational efficiency. What you will do Build and shape the HR Operational Excellence function Lead end-to-end HR process transformation Identify recurring issues and remove root causes Improve employee experience and HR service delivery Work closely with HRIS, Workday and ServiceNow teams Drive standardisation, automation and continuous improvement Lead cross-functional transformation initiatives Influence senior stakeholders across HR,



Technology and Operations Lead and develop direct reports What we need Strong HR Operational Excellence or HR transformation experience Proven end-to-end process redesign experience Strong Workday knowledge Experience working closely with HRIS and Workday teams Genuine people leadership experience Experience leading change through influence Experience within a large or complex organisation Highly relevant experience Unionised environments Collective agreements Healthcare or frontline workforces ServiceNow HRSD Lean Six Sigma Acquisition or integration activity Why this role is worth looking at Brand-new Director position Genuine opportunity to build rather than inherit 30,000+ employee environment Enterprise-wide transformation Direct people leadership Significant senior leadership exposure Package 20% target bonus 3 personal days Perks from day one RSP matching Hybrid working from Markham Approximately 2 to 3 days per week onsite #J-18808-Ljbffr

📌 Director of Operations (Markham)
🏢 Focus on WD
📍 Markham