Delivery Manager to lead the end-to-end delivery of a Customer Identity and Access Management (CIAM) modernization program, migrating from SAP Gigya to Microsoft Entra External ID. The ideal candidate will bring a combination of technical understanding, delivery leadership, and strong client management skills. This role will be responsible for driving predictable, high-quality delivery across Development, QA, and Production environments while ensuring alignment with project scope, schedule, quality, security, and budget objectives. The Delivery Manager will lead cross-functional teams responsible for authentication and user journey modernization, user profile data migration, third-party integrations, security controls, and production cutover. Develop and maintain an integrated delivery plan covering scope, milestones, dependencies, risks, assumptions, issues, and cutover activities Establish delivery governance, reporting structures, and project ceremonies focused on measurable outcomes Manage delivery timelines, dependencies, resource allocation, and priorities Act as the primary delivery contact for client stakeholders Proactively manage client expectations, communicate progress, and address delivery challenges Facilitate decision-making and manage scope, schedule, and priority trade-offs Communicate technical issues and proposed solutions effectively to both technical and business stakeholders Lead and coordinate cross-functional teams across engineering, QA, DevOps, and other technology functions Build a team-oriented, high-performing delivery environment Ensure effective team onboarding, accountability, and continuous improvement Own risk, assumption, issue, and dependency (RAID) management Establish quality management practices across development, testing,



and production releases Partner with security and privacy teams to address PII, consent management, compliance, and auditing requirements Oversee cutover planning, hypercare, and post-production stabilization Manage project scope, budget, staffing, and resource utilization Monitor delivery performance and financial health Ensure delivery commitments are met while maintaining project profitability 7+ years of experience in delivery, program, or project management within software engineering environments Proven experience managing complex, multi-workstream technology delivery programs Experience managing production cutovers and large-scale technology implementations Strong understanding of Agile methodologies, including Scrum and Kanban Familiarity with CI/CD pipelines and QA automation practices Understanding of cloud-based architectures, preferably Microsoft Azure Experience working closely with engineering, architecture, and DevOps teams Excellent communication, stakeholder management, and problem-solving skills Ability to manage competing priorities while maintaining delivery commitments Experience with Microsoft Entra External ID, Azure AD B2C, or similar CIAM platforms Previous experience managing CIAM migrations,



particularly SAP Gigya migrations Familiarity with Azure Cosmos DB and customer profile data management Experience integrating OneTrust or similar consent and privacy management platforms Familiarity with batch data exchange patterns, including file formats, scheduling, reconciliation, and idempotency Experience managing enterprise-scale digital identity transformation programs Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid) Life and AD&D; Insurance (Company Paid) Employee Assistance Program (Company Paid) Short-term Disability (Company Paid) Long-Term Disability Paid Time Off (including vacation and sick days) Registered Retirement Savings Plan (RRSP) with Company match Maternity/Parental/Adoption Leave Top-up EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
This posting includes a base salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. EPAM Canada welcomes and encourages applications from candidates with disabilities. An artificial intelligence system is software that is developed with one or more techniques that can, for a given

📌 Head of Tech Delivery (Toronto)
🏢 EPAM Systems
📍 Toronto