Position: Property Coordinator, Sherwood Park Mall

Division: Property Management

City: Sherwood Park and Alberta Area

WHO WE ARE:

Royop is a leading commercial real estate development company based in Calgary, with over 60 years of experience delivering cutting-edge and sustainable projects across Alberta.

Recognized as one of Canada's Best Managed Companies by Deloitte, we pride ourselves on fostering a collaborative culture, building strong relationships, and empowering our team to achieve excellence. Join us and be part of a company committed to growth, community, and lasting impact.

SUMMARY OF THE ROLE:

Reporting to the General Manager, the Property Coordinator provides administrative, operational, agreement, reporting, and reception support for Sherwood Park Mall and Royop's property management team. This role acts as a key point of contact for tenants, guests, vendors, non-profit groups, stakeholders, and internal teams, helping ensure communication, documentation, agreement tracking, tenant filing, meeting follow-up, and office coordination are handled accurately and professionally.

The Property Coordinator is organized, proactive, customer-focused, and comfortable balancing front-line service, property administration, specialty leasing support, marketing agreement support, storage agreement administration, and cross-department collaboration in a busy shopping centre environment.

WHAT YOU'LL DO:

Reception & Stakeholder Support

- Proactively cover and manage front reception and day-to-day office administration for the property management office.




- Greet and assist external and internal stakeholders in a calm, professional, and welcoming manner.
- Answer incoming calls, respond to general inquiries, route calls and messages appropriately, and support professional communication across the property.
- Manage voicemail greetings and messages, including forwarding voicemails, returning calls, and updating greetings during closures, holidays, or operational changes.
- Receive, date stamp, prioritize, and distribute incoming mail, and arrange outgoing mail and courier deliveries as required.
- Act as a helpful resource and contact for tenants, guests, vendors, contractors, non-profit groups, and internal teams by providing accurate information and timely follow‐up.

Specialty Leasing, Marketing Agreement, & Storage Agreement Support

- Support the drafting, preparation, formatting, circulation, and filing of specialty leasing agreements, marketing agreements, and storage agreements using approved templates and direction from the appropriate manager.
- Track all specialty leasing agreements and storage agreements, including status, required information, execution progress, expiry dates, insurance requirements, documentation, and follow‐up items.




- Coordinate agreement execution by following up on outstanding signatures, required tenant or licensee information, insurance documentation, and supporting materials.
- Save completed copies of fully executed agreements and supporting documents in the appropriate tenant, licensee, storage, or property folders.
- Maintain accurate agreement logs and communicate updates to the General Manager, Marketing & Specialty Leasing Manager, Leasing, Accounting, Operations, and other internal stakeholders as required.
- Support tenant, licensee, vendor, and non-profit communication related to agreement documentation, access, timing, set‐up requirements, and general property requirements.

Property Administration & Documentation

- Prepare, edit, format, and maintain presentations, reports, documents, notices, correspondence, tracking sheets, and other property‐related materials as required.
- Maintain central filing systems and Royop's electronic files for Sherwood Park Mall, ensuring records are organized, current, and easy to retrieve.
- Photocopy, scan, fax, file, and distribute documents while maintaining accuracy, confidentiality, and strong document control practices.
- Follow up on required document submittals, approvals, signatures, tenant information, vendor documentation, and other outstanding administrative items.
- Track late opens and related tenant follow‐up items, escalating recurring or unresolved issues to the appropriate manager as required.
- Support prop

📌 Property Coordinator (Sherwood Park)
🏢 Royop
📍 Sherwood Park