Serve BMO customers at 200 Northfield Drive West through personal banking advice, transactions, and digital support. The schedule may vary across branches and channels.
As a Customer Service Representative, you will identify customer needs and recommend suitable financial solutions. You will support personal banking and credit card conversations, referrals, inquiries, and service requests. This role also contributes to branch results while following risk, privacy, and compliance requirements.
Key Responsibilities:
- Welcome customers and complete banking transactions accurately
- Identify needs and provide personal banking guidance
- Initiate referrals to BMO colleagues and specialists
- Explain digital and self-serve banking options
- Escalate complex situations to managers when required
Requirements:
- No prior experience necessary
- Post-secondary degree or related certification desirable
- Strong interpersonal, listening, and problem-solving skills
- Basic verbal and written communication skills
- Confidence using social media, tablets, and online tools
Bring personal banking knowledge, customer service, and digital guidance skills to BMO’s cooperative branch team.
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📌 BMO Personal Banking Representative (London)
🏢 BMO
📍 London