Coordinate HVAC service calls and technician schedules for Johnson Controls from an office-based work setting. Apply organization and customer communication daily.

Under a Service Manager’s supervision, this coordinator receives service requests, schedules assigned technicians and mechanics, and supports timely completion. The work includes customer follow-up, daily technician debriefs, NxGen updates, and coordination with billing and customer support teams. Service industry or scheduling experience is preferred.

Key Responsibilities:

- Receive scheduled and unscheduled customer service requests
- Coordinate labor assignments with customer and service needs
- Provide technicians with daily schedules and communication
- Confirm completed work and follow up with customers




- Maintain call management information and scheduling tasks in NxGen

Requirements:

- High school diploma or equivalent required
- Solid organizational and attention to detail skills
- Effective communication with internal and external clients
- Ability to manage diverse tasks and issues simultaneously
- Two to five years of service scheduling preferred

Support HVAC service delivery through scheduling, customer communication, technician coordination, and accurate administrative follow-through.

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📌 HVAC Service Scheduling Coordinator (Red Deer)
🏢 Johnson Controls
📍 Red Deer