Our client, a leading organization in the contact center industry, is seeking a Bilingual Supervisorto join their team. As a Bilingual Supervisoryou will be part of the Customer Service Department supporting the Contact Center Operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Bilingual Supervisor

Location: Victoria, BC (Work from home)

Pay Range: 30.97 per hour

What's the Job?

- Provide leadership to ensure Quality Assurance goals are met, monitoring, tracking, and reporting on a designated number of checks for each employee monthly.
- Initiate appropriate timing and phases of the performance management continuum to support team development.
- Ensure compliance with daily, weekly, and monthly workflow schedules across departments.
- Investigate and resolve employee and client escalations related to business policies or procedures.




- Report system failures immediately and implement temporary process changes to meet service level requirements.

What's Needed?

- Minimum of 2 years’ experience supervising an operational unit with at least 15 employees.
- Bilingual in English & French.
- Reliability Clearance & clear background check.
- Post-secondary education in business administration, human relations, or public administration.
- In-depth knowledge of contact centre operations and employee engagement principles.
- Proficiency in MS Office suite: Word, Excel, PowerPoint, etc.

What's in it for me?

- Opportunity to lead and develop a dynamic team in a supportive environment.
- Work remotely with flexible scheduling options.
- Engage in meaningful work that impacts customer satisfaction and operational excellence.
- Be part of a diverse and inclusive workplace committed to employee growth.
- Contribute to a company recognized for its ethical standards and commitment to diversity.

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📌 Bilingual Supervisor (Ottawa)
🏢 ManpowerGroup
📍 Ottawa