Support SOTI customers from Mississauga in a hybrid Technical Support Specialist role using networking knowledge and Spanish communication skills.

As a Level 1 specialist, you will provide post-sales technical support for SOTI software and mobile device management solutions. You will investigate customer issues, diagnose application queries, reproduce environments, and coordinate resolutions with internal stakeholders. The position requires English and Spanish communication, technical troubleshooting, and organized workload management.

Key Responsibilities:

- Provide telephone and email-based post-sales technical support
- Investigate customer issues and coordinate resolution internally
- Report progress on outstanding customer queries proactively




- Diagnose application questions across MDM solutions
- Reproduce customer environments using various devices

Requirements:

- Degree or diploma in a related technical field
- Understanding of OSI model and networking principles
- Knowledge of Windows, SQL, and virtual servers
- Knowledge of Android, iOS, Windows Mobile, and Blackberry
- One to two years of relevant experience preferred

Apply technical troubleshooting, networking knowledge, and bilingual communication to support SOTI customers in Mississauga.

📌 Bilingual Spanish Technical Support Specialist (Canada)
🏢 SOTICAN SOTI
📍 Canada