Customer service leadership and associate coaching define this Customer Experience Manager role at The Home Depot. Work a adaptable schedule, including evenings and weekends.

As a store leadership and management team member, you oversee standards across customer service, department readiness, and operations. You guide associates, resolve escalations, and support safe opening and closing processes. You also provide performance input and support talent planning.

Key Responsibilities:

- Drive customer service and associate engagement across the store
- Coach associates on customer service techniques and expectations
- Resolve customer escalations within the store and Customer Care
- Direct daily work and duties to improve service results
- Manage opening, closing, and Manager on Duty responsibilities

Requirements:

- High school diploma or equivalent
- At least one year of relevant leadership or supervisory experience
- Customer service experience is an asset
- Retail or trade experience is an asset
- Organizational, problem-solving, and advanced communication skills

Bring customer focus, decision quality, and coaching skills to store leadership at The Home Depot.

📌 Customer Experience Store Manager (Canada)
🏢 The Home Depot Canada
📍 Canada