Employment Standards Leave Advisors apply ESA legislation to accurate leave registration, administration, and client guidance. The bilingual position serves clients through calls and emails.

The Bilingual Leave Specialist supports legislated leave compliance within Cowan Insurance Group’s Absence and Administrative Support team. You will explain eligibility, entitlements, timelines, documentation, and employer obligations while maintaining current legislative knowledge. Accurate data entry, customer service, and collaboration with payroll and internal departments are essential.

Key Responsibilities:

- Maintain knowledge of legislated ESA leave provisions
- Guide clients on eligibility and documentation
- Maintain accurate, complete caseload records




- Follow client workflows and special handling instructions
- Address outstanding actions identified through KPI reports

Requirements:

- Bilingual English and French communication ability
- Knowledge of ESA eligibility and employer obligations
- Ability to interpret legislative requirements accurately
- Independent and collaborative work capabilities
- Solid customer service and data entry attention

Use bilingual service, ESA interpretation, and disciplined administration to help Cowan Insurance Group manage employee leaves.

📌 Employment Standards Leave Advisor Bilingual (Canada)
🏢 Cowan Insurance Group
📍 Canada