Use customer service expertise and CRM skills as JAN-PRO’s Customer Service Representative serving Southwestern Ontario. Support customers and franchise owners as their main contact.

This Customer Service Representative role suits a motivated, self-driven skilled with prior customer service or telemarketing experience. You will follow procedures, resolve conflicts, manage requests, and apply judgment within tight deadlines. The workplace may be JAN-PRO’s Kitchener, Ontario office.

Key Responsibilities:

- Make monthly customer service calls using JAN-PRO’s CRM reports
- Log evaluations, call results, complaints, and customer requests
- Develop resolution plans with franchisees and follow up
- Process missed cleans, cancellations, and service transfers




- Prepare reports and review issues with managers

Requirements:

- High school diploma; college diploma preferred
- Two years’ customer service or telemarketing experience
- Excellent written and verbal English communication skills
- Working knowledge of Microsoft Office, Outlook, Word, Excel, PowerPoint
- CRM, Internet, documentation, planning, and problem-solving skills

Bring accurate communication, customer resolution, and CRM capabilities to JAN-PRO’s Southwestern Ontario service operations and franchise network.

📌 Customer Service Representative JAN-PRO (Canada)
🏢 American Income
📍 Canada