Support brokerage customers at FedEx Trade Networks Canada in Richmond, British Columbia, using shipment tracking and document review expertise. Monday to Friday, 8AM to 4PM.

The Customer Service Specialist serves as the main contact for brokerage customers. This employee handles inquiries, supports account setup, and provides post-sales assistance. The work includes customs clearance documents, account maintenance, and customer communication.

Key Responsibilities:

- Handle inbound customer inquiries each day
- Review paperwork and request missing information
- Track shipments and process customs clearance documents
- Support brokerage and transportation account setup
- Manage account maintenance and post-sales support

Requirements:

- High School Diploma and two years of college
- Three years of customer service experience
- Working knowledge of Microsoft Word, Excel, and Outlook
- Working knowledge of AS 400 and office equipment
- Excellent written and verbal communication skills

Bring customer service, shipment tracking, documentation, and account support skills to FedEx Trade Networks Canada’s Richmond brokerage operations.

📌 Customer Service Specialist Brokerage (Canada)
🏢 FedEx Express México
📍 Canada