Lead major incident restoration for DXC, using ITIL expertise and decisive communication across global support teams and service providers.

As a Senior Major Incident Manager, you will lead Major DT incidents for Pratt within a Global Command Center supporting locations worldwide. You will coordinate technical teams, third-party providers, business owners, and leadership during service disruptions. The position emphasizes disciplined restoration, accurate reporting, and continuous improvement.

Key Responsibilities:

- Acknowledge escalated incident tickets from Command Center teams
- Lead major incident bridge calls and restoration activities
- Coordinate technical teams and service providers
- Send major incident communications every 30 minutes
- Support post-incident reviews and AAR/RCA completion

Requirements:

- Minimum five years in a similar role
- Minimum five years with infrastructure technologies
- ITIL Foundation certification and robust ITSM knowledge
- Proficiency with the ITSM tool
- Ability to work different shifts under stress

Apply major incident leadership, ITIL ITSM expertise, and service restoration discipline across DXC’s global command operations.

📌 Senior Major Incident Manager (Quebec City)
🏢 DXC Technology
📍 Quebec City