Shape global customer operations through process improvement and operational leadership at TTC, working across distributed teams and BPO partners.

As Operations Manager, Customer Success, you will lead Air Services, Retention, Tier 2 Support, and Application Support. Reporting to the Director of Customer Success, you will improve customer journeys, service quality, retention, revenue growth, and efficiency. This hands-on leadership role combines people management, analysis, and scalable solutions.

Key Responsibilities:

- Improve customer journeys with regional and onshore leaders
- Partner with BPO teams on service improvements
- Use AI and automation to simplify processes
- Lead root cause analysis and corrective action plans




- Manage critical escalations and operational disruptions

Requirements:

- Five or more years in Customer Success or Support Operations
- Experience managing supervisors across distributed operations
- Experience delivering AI, automation, or optimization initiatives
- Proficiency with Microsoft Office and advanced Excel
- Experience with Genesys Cloud and Salesforce platforms

Apply global leadership, automation, and escalation management skills to improve TTC customer operations across complex service environments.

📌 Global Customer Operations Manager (Toronto)
🏢 The Travel
📍 Toronto