Shape end-to-end experiences at GreenShield using journey mapping and human-centered design in a hybrid Senior Service Designer position. Turn complex needs into meaningful improvements.

As a Senior Service Designer, you will uncover unmet needs across customer, partner, and employee journeys. You will work with business, technology, operations, and customer-facing teams to create future-state experiences. Your work will support stronger alignment between customer outcomes, organizational priorities, and operational realities.

Key Responsibilities:

- Lead discovery, analysis, and end-to-end service journey design
- Create current-state and future-state journey maps
- Identify pain points and design balanced service improvements




- Facilitate workshops and experience visioning sessions
- Translate research findings into actionable service strategies

Requirements:

- At least five years in service or journey design
- Experience creating journey maps and service blueprints
- Experience facilitating workshops and stakeholder engagements
- Knowledge of human-centered design and systems thinking
- Exceptional collaboration, communication, and visualization skills

Bring senior service design expertise, research skills, and journey mapping experience to GreenShield’s customer-centered transformation work.

📌 Senior Service Design Strategist (Toronto)
🏢 GreenShield
📍 Toronto