About Four Seasons: Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. Director, HOA Governance and Property Management The Director, HOA Governance & Property Management is responsible for establishing, implementing, and continuously enhancing governance frameworks, property management standards, and operational best practices across a portfolio of residential properties. This role provides subject matter expertise in HOA governance, compliance, and property management operations, ensuring alignment between governing documents, operational execution, and homeowner/Board expectations. The Director works across the full residential lifecycle—from development through stabilized operations—to drive consistency, mitigate risk, and elevate homeowner experience and asset performance. HOA Governance & Compliance Lead development and standardization of HOA governance frameworks, including Board structures,



rules, policies, and operating procedures. Review and advise on governing documents, management agreements, and bylaws to ensure operational clarity, enforceability, and alignment with brand standards. Establish governance tools (e.g., summaries, playbooks, decision matrices) to support property teams and Boards. Oversee compliance with local regulations, licensing requirements, and HOA obligations across jurisdictions. Develop governance training programs and resources for property teams. Introduce standardized governance and property management tools (e.g., Property Management Standards & Operational Excellence Define and implement global property management standards across: Asset and HOA management Building operations Risk management and security Capital planning and reserve management Develop tools, templates, and frameworks that enhance operational consistency across properties. Support Director of Residences and in office teams in aligning operations with governance requirements and brand expectations. Support sensitive or complex Board interactions and conflict resolution. Provide insights from portfolio level perspective on governance and property management input during: Design & development of operating models and governance structures Advise on HOA set-up, Turnover meeting requirements,



and integration of residential operations into mixed-use projects Ensure governance and operational considerations are embedded in project documentation early. Risk Management & Governance Readiness Identify governance-related risks (e.g., legal exposure, Board conflicts, compliance gaps) and develop mitigation strategies. Ensure availability and accuracy of governance documentation and tools across properties (critical for operational continuity). Partner with legal counsel on complex governance matters, including enforcement and policy development. Property leadership teams Drive ongoing improvement initiatives based on audits, site reviews, and portfolio insights. Support Residential Team in research, collate and develop collateral, content and tools to communicate best practices in residential and mixed use execution. Support and provide consultation to opened and operating projects as required. Bachelor’s Degree – Focus on property management / real estate / business. Master of Business Administration (MBA) preferred. 10
- 15+ years of Residential property management and HOA/community association governance. Preferably multi-property. Property manager license such as Certified Property Manager (IREM), Registered Condominium Manager (ACMO) is required. Microsoft Excel / Microsoft Word / Microsoft PowerPoint / Microsoft Project / Access. Ability to learn and understand additional technical knowledge and skills as required. Advance understanding of the branded residential / real estate and vacation home market and industry. Excellent knowledge of property management business. Excellent knowledge of Governing documents, HOA boards and mixed used project structures. Excellent knowledge of property management related operational software and tools. Humble l

📌 Director, HOA Governance and Property Management (Toronto)
🏢 Four Seasons Hotels
📍 Toronto