Advance production support through Python or Shell automation and AI-assisted troubleshooting at Citi. Work hybrid while improving resilience across global platforms.
As a Senior Production Support Analyst, you will move beyond traditional incident handling within DCP’s engineering-oriented support function. You will automate operational tasks, detect resiliency gaps, investigate recurring issues, and support secure platform evolution. Your work contributes to intelligent operations and modernisation across Citi’s Securities Services data estate.

Key Responsibilities





Automate operational tasks using Shell or Python scriptingApply AI-assisted tools for troubleshooting and investigationIdentify recurring incidents and eliminate underlying causesAssess production risks and support controlled deploymentsOwn platform knowledge and escalate complex operational issuesRequirements:
Five-plus years in application support or platform operationsPractical Shell or Python implementation experienceStructured ITIL-aligned incident, problem, and change managementExperience with global handovers and on-call disciplineExperience with data-intensive or financial services environmentsCombine automation, AI-assisted operations, incident management, and platform expertise to strengthen Citi’s production support capabilities.
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📌 Production Support Automation Specialist (Winnipeg)
🏢 Citi
📍 Winnipeg