Lead DXP/DAM and Shopify solutions as a Senior Business Systems Analyst supporting enterprise platforms and measurable user outcomes. This is a twelve-month fixed-term contract.

The Senior Business Systems Analyst partners with business and technology teams across The Salvation Army. You will translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms. The work includes requirements analysis, platform delivery, integrations, and solution design.

Key Responsibilities:

- Lead requirements gathering across business, digital, and operational workflows
- Translate business needs into transparent functional specifications
- Facilitate stakeholder workshops, interviews, and design sessions
- Partner with architects, developers, and integrators




- Manage requirements, scope, and quality throughout projects

Requirements:

- Seven to ten or more years as a Business Systems Analyst
- Hands-on DXP/DAM implementation and Shopify e-commerce experience
- Expertise in requirements analysis, process modeling, and solution design
- Experience with SaaS and cloud-based platform ecosystems
- Understanding of integrations, APIs, and relational databases

Apply enterprise analysis, DXP/DAM expertise, Shopify knowledge, and stakeholder facilitation across The Salvation Army’s platforms.

📌 Senior DXP DAM Systems Analyst (Canada)
🏢 The Salvation Army in Canada
📍 Canada